The alert message may indicate an attempt at counterfeiting and is automatically forwarded to the competent authorities.
The scanned/entered batch number could not be found. This alert code means that the batch number and serial number passed to the system for this product code do not exist in the system. This may be due to the following reasons:
The pack must be isolated and must not be dispensed until the cause of the alert has been determined.
Please compare the scanned data (visible on the display of the Speed Scanner or in the Control Panel) with the plain writing information on the pack. If these do not match, there is most likely a technical problem (scanner setting). In this case, please contact medAspis Support immediately to check the scanner configuration or the software.
The pack must be separated and the regulations of your NMVO must be adhered to.
The medAspis Alert Team is at your side as part of the Alert Guard programme.
The following procedural steps must be carried out when the error message appears.
If this error message occurs during testing, take the following measures:
If this error message occurs during checking, take the following measures: