Alert Management

Suspected Falsification

General Errors

medAspis Messages​

Alert Management

Unknown Product Code

System alert messages usually indicate faulty technical conditions of the system, but have no further effect on the dispensability of the medicines.

Description and cause:

The product code entered is unknown. Possible reasons:

  • The pack is not covered by the Falsified Medicines Directive, e.g. a medical device.
  • The pack was imported from a country outside the EU.
  • The product code was entered incorrectly (e.g. incorrect entry in manual mode).
  • The manufacturer has not registered the product code in the system.

Handling instructions:

Please check whether the product is covered by the EU Falsified Medicines Directive. If necessary, compare the data submitted to the system with that printed in plain text on the packaging.

Procedures for the scanning staff: ​

  1. Check whether there is another 2D matrix code on the pack; if so, scan this code.
  2. If this pack does not contain a prescription-only medicine authorised in Europe, it does not need to be checked.

Procedures for the responsible person:​

  • There are no specific measures for the person in charge.

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