Alert Management

Suspected Falsification

General Errors

medAspis Messages​

Alert Management

invalid Arvato login

System alert messages usually indicate faulty technical conditions of the system, but have no further effect on the dispensability of the medicines.

Description and cause:

This message indicates a system access issue with the user ID or password.

Handling instructions:

Reset the password in accordance with the password policy. You can do this either directly in your medAspis Control Panel under the ‘Account’ tab (if this feature is available in your country), via your NMVS account on the web, or by contacting your NMVO.

The current password policy is as follows:

  • Minimum 8 characters and maximum 60.
  • Must contain at least one lower-case letter.
  • Must contain at least one upper-case letter.
  • Must contain at least one number.
  • Must contain at least one special character.

Please restart the transaction. If the problem persists, please contact your NMVO.

Procedures for the scanning staff: ​

  • Access to the system cannot be guaranteed. Please pass this message on to your line manager or the IT department.

Procedures for the responsible person:​

  • Please ensure that your NMVO’s user ID and password are entered correctly in the system. If you have any further questions, please contact your designated NMVO.

Please note: This message is not part of the German securPharm system

>> back to overview