Suspected Falsification
General Errors
medAspis Messages
Unknown Batch Number
The alert message may indicate an attempt at counterfeiting and is automatically forwarded to the competent authorities.
Description and cause:
The batch number entered could not be found. Possible reasons:
- The batch number was entered incorrectly (e.g. incorrect entry in manual mode).
- The batch number was not uploaded by the manufacturer.
- The pack is counterfeit.
Handling instructions:
The pack must be separated and must not be brought to market until the cause of the alert has been determined.
Procedures for the scanning staff:
- Please check whether there are any (manual) input errors.
- Please check that the scanner is working properly.
- Are any other packs in the consignment or storage bay also affected?
Procedures for the responsible person:
In most cases, this message indicates that an incorrect entry has been made (possibly a manual entry). Please check first that all the details have been entered correctly. Compare the scanned data with the details printed in plain text on the pack.
- Photograph the 2D matrix code and the plaintext data.
- Follow the guidelines set out in your NMVO for dealing with suspected cases.
Further use of the pack
PLEASE NOTE! A pack with a code error is not fit for sale. Every subsequent link in the pharmaceutical supply chain will receive the same error message and refuse your delivery.
Special case returns: If a parcel is returned, the person in charge may apply simplified quarantine rules, for example by authorising the parcel to be destroyed immediately. The parcel may have been returned because it was unfit for distribution.
Special case brand-new medicines: It cannot be ruled out that packs may already have been dispatched to the 3PL, even though the relevant data has not yet been uploaded to the verification system. Please contact the manufacturer to clarify such cases directly.
