The alert message may indicate an attempt at counterfeiting and is automatically forwarded to the competent authorities in case of inter-market transactions (packs from another country).
A deactivation that was not carried out by the user is to be reversed. However, deactivations can only be reversed by the same facility that carried out the first deactivation.
If the package originates from abroad, it must be separated and must not be brought to market until the cause of the alert has been determined.
ATTENTION! A pack that has already been deactivated by another facility is not marketable. Any other facility in the pharmaceutical supply chain will receive the same alert message and reject your supply.
Special case return: If the pack is returned, the responsible person can specify simplified quarantine rules, for example, release the pack for destruction immediately. The lack of marketability may be the reason for returning the pack.