Undo/User mismatch

The alert message may indicate an attempt at counterfeiting and is automatically forwarded to the competent authorities in case of inter-market transactions (packs from another country).

Description and cause:

A deactivation that was not carried out by the user is to be reversed. However, deactivations can only be reversed by the same facility that carried out the first deactivation.

Handling instructions:

If the package originates from abroad, it must be separated and must not be brought to market until the cause of the alert has been determined.

Procedures for the scanning staff:

  • Are other packs in the delivery or storage compartment also affected?

Procedures for the responsible person:

  • If the pack has already been delivered deactivated, only the supplier can reactivate the goods. This can only be done within 10 days, therefore speed is of the essence.

Further use of the pack

ATTENTION! A pack that has already been deactivated by another facility is not marketable. Any other facility in the pharmaceutical supply chain will receive the same alert message and reject your supply.

Special case return: If the pack is returned, the responsible person can specify simplified quarantine rules, for example, release the pack for destruction immediately. The lack of marketability may be the reason for returning the pack.