The alert message may indicate an attempt at counterfeiting. If an AlertID is generated, a message is automatically forwarded to the competent authorities (not on verification).
The pack is already in a deactivated state (e.g. deactivated, exported, doctor’s sample, locked or destroyed) and an attempt is still made to deactivate it. Possible reasons:
The package must be separated and must not be brought to market until the cause of the alert has been determined.
A deactivated pack may no longer be marketable. Any other facility in the pharmaceutical supply chain will receive the same alert message and reject your supply. If you have deactivated the pack yourself, it can be used at any time within the current status.
Special case return: If the pack is returned, the responsible person can specify simplified quarantine rules, for example, release the pack for destruction immediately. The lack of marketability may be the reason for returning the pack.