The alert message may indicate an attempt at counterfeiting and is automatically forwarded to the competent authorities.
The recorded serial number could not be found. Possible reasons:
The package must be separated and must not be brought to market until the cause of the alert has been determined.
ATTENTION! A pack with a code error is not marketable. Any other facility in the pharmaceutical supply chain will receive the same alert message and reject your supply.
Special case return: If the pack is returned, the responsible person can specify simplified quarantine rules, for example, release the pack for destruction immediately. The lack of marketability may be the reason for returning the pack.
Special case of freshly produced medicine: It cannot be ruled out that packs are already delivered to the 3PL although the associated data have not yet been uploaded to the verification system. Contact the manufacturer to clarify such cases directly.