Your FMD Speed Scanner no longer works? We will send you a replacement unit free of charge so that you can continue work as quickly as possible and thus ensure operability. You will automatically receive a return label for the defective unit, too.
You will receive the replacement unit regardless of whether your warranty is still valid. If the warranty has expired, we will find a cost-effective solution for you.
Do you have questions about the replacement unit? We will be happy to assist you via e-mail at support@medaspis.com or in the support chat.
The following cases are excluded from the medAspis repair service:
Contact us: we will provide you with an individual quotation.
The costs for defective charging cables, charging plugs or hand straps are borne by customers themselves
Please notify us of the repair request as soon as possible:
Please note: The respective weekdays are subject to the proviso that neither the reporting nor the delivery day falls on a public holiday. Otherwise, the delivery of the replacement unit will be extended accordingly.
As soon as your request is processed by us, we will instruct the parcel service to deliver the replacement unit to you.
The presetting of the device is done by medAspis, the setup of the replacement device on site (registration network, etc.) is done by the customer. In our online tutorial, you will find extensive help on how to put the Speed Scanner into operation.
The repair time depends on the defect of the unit and is determined individually. For the entire duration of the repair, medAspis GmbH shall make the loan device available to the customer.
Nothing. There are no fees and costs for the customer.
Upon receipt of the repaired goods, the customer is obligated to return his loan unit within 7 days incl. the repair fee. The customer must return the entire scope of delivery to medAspis GmbH using the return slip provided.
If this is not done, the customer will be charged a flat rate purchase fee of €1250 for the loan unit.
medAspis Lean FMD covers all requirements for connecting your company to the NMVS responsible for you for the purpose of falsification checks in accordance with the EU Falsification Directive 2011/62/EU and Delegated Regulation (EU) 2016/161.
And much more…
The mobile FMD Speed Scanner is extremely user-friendly with its touchscreen and is full of surprises. Here are some of its features explained:
Scanning continues even without internet. Codes are stored and processed later.
Monitors batches and products in real time and reports deviations immediately.
The scanner stops instantly on error. Scanning continues only after confirmation.
A control number shows missing packs instantly. Just rescan the last row – everything is recorded.
The scanner scans while the server verifies in the background for maximum speed.
Duplicate scans are detected and filtered automatically – no manual checks required.
Das medAspis Lean FMD System ist das Gehirn hinter dem FMD Speed Scanner. Hier werden alle Scan-Ergebnisse gesammelt und weiter verarbeitet.
PIN-protected profiles control access and allowed FMD functions securely.
All scan data is available for further processing and export.
System interface and NMVS messages are displayed in your local language.
Packs, cartons and pallets are logically and transparently linked.
Aggregations can be shared easily or provided to customers.
Groupings with a unique aggregation code for secure processing.
Links packs with delivery note, customer or carton.
Original codes and full NMVS responses are stored completely and permanently.
Web service interface for direct access to all system data in JSON format.
All scan data is archived for at least five years.
Verification is performed directly at scan via NMVS with instant feedback.
Custom reports by product, batch or time period.
Complete overview of all FMD activities as an audit trail.
Central system control with access to all data.
mit medAspis Lean FMD können Sie auf kritische Fälschungsalarme reagieren. Fehlalarme werden verhindert, die übrig gebliebenen kritischen Fälle werden sicher erkannt und können verarbeitet und dokumentiert werden.
Expert support for all questions related to counterfeit alerts.
Structured documentation of all critical alerts.
Clear instructions for operators and supervisors in every alert case.
All critical alerts clearly displayed in the control panel.
All critical situations explained clearly at a glance.
Additional verification before decommissioning returned packs.
Zeitfenster bis zu 2 Stunden – ideal für Pausen und Schichtwechsel.