medAspsis Exchange Service: Request a Replacement Unit

Your FMD Speed Scanner no longer works? We will send you a replacement unit free of charge so that you can continue work as quickly as possible and thus ensure operability. You will automatically receive a return label for the defective unit, too.

In Case the Warranty has Expired ...

You will receive the replacement unit regardless of whether your warranty is still valid. If the warranty has expired, we will find a cost-effective solution for you.

Organisation

First name

Last Name

Phone

Return note

Please send me a return slip I send in the device myself

Message

Warranty period

The unit is still under warranty

Terms of service

Customers can make use of the medAspis repair service on request in the event of damage to an FMD Speed Scanner supplied by medAspis. A replacement unit will be provided to the customer free of charge to ensure operability.
The possibility of free repair during the warranty period as well as further rights remain unaffected within the scope of the warranty.
The medAspis Exchange Service benefit promise only applies to medAspis contracts with a Handheld Device purchased through it, regardless of the warranty period.

For quick help

Do you have questions about the replacement unit? We will be happy to assist you via e-mail at support@medaspis.com or in the support chat.

medAspis exchange service: Frequently asked questions and answers

When can the medAspis exchange service not be claimed?

The following cases are excluded from the medAspis repair service:

Cases where the handheld device is no longer present: robbery, burglary, theft, etc.
Normal wear and tear that does not restrict technical use (e.g. scratch, scuff and abrasion damage, etc.).
Water damage
Display breakage
Willful damage
Damage to the accessories supplied

What happens in the case of self-inflicted and wilful damage?

What about broken accessories?

The costs for defective charging cables, charging plugs or hand straps are borne by customers themselves

How does a repair work?

Please notify us of the repair request as soon as possible:

until 17:00 from Monday-Friday:
Dispatch of the replacement unit with simultaneous sending of a return note for the defective unit approx. on the following working day.
after 5:00 p.m. from Monday to Friday: Delivery of the replacement unit with simultaneous sending of a return note for the defective unit approx. on the next but one working day.
on Friday after 5:00 p.m.: Delivery of the replacement unit with simultaneous sending of a return slip for the defective unit on Monday of the following week.

Please note: The respective weekdays are subject to the proviso that neither the reporting nor the delivery day falls on a public holiday. Otherwise, the delivery of the replacement unit will be extended accordingly.

As soon as your request is processed by us, we will instruct the parcel service to deliver the replacement unit to you.

Who sets up the replacement unit?

The presetting of the device is done by medAspis, the setup of the replacement device on site (registration network, etc.) is done by the customer. In our online tutorial, you will find extensive help on how to put the Speed Scanner into operation.

How long does the repair take?

The repair time depends on the defect of the unit and is determined individually. For the entire duration of the repair, medAspis GmbH shall make the loan device available to the customer.

What conditions must be met to receive a free replacement unit?

The customer has a current contract with the company medAspis GmbH.
The units must be unlocked – if still operable – and all locking functions must be deactivated before returning them.
The customer sends the defective device back to medAspis GmbH free of charge as a return.

What does it cost to claim a replacement unit.

Nothing. There are no fees and costs for the customer.

What happens when the repaired unit has been returned?

Upon receipt of the repaired goods, the customer is obligated to return his loan unit within 7 days incl. the repair fee. The customer must return the entire scope of delivery to medAspis GmbH using the return slip provided.

If this is not done, the customer will be charged a flat rate purchase fee of €1250 for the loan unit.