medAspis Alert Management

The following selection of the most common error messages appeared in the Control Panel and on the Speed Scanner.

Suspected Falsification

All medicines that generate critical alarms during verification must be considered as suspected falsified and treated accordingly. In case of critical alerts, the NMVO, the manufacturer and the competent authorities are informed.

unknown serial number

Pack Serial Number not recognised.

Unknown Batch Number

Failed to find Batch Number

Batch Number mismatch

The Batch Number does not match Pack Serial Number.

Expiry Date mismatch

Expiry Date does not match Batch Number.

already inactive

This pack is already inactive

Undo/User mismatch

Undo attempted by different user.

Undo Status > 10 days

Undo timeframe was exceeded.

General Errors

System alert messages usually indicate faulty technical conditions of the system, but have no further effect on the dispensability of the medicines.

Unknown Product Code

Product Code not recognised.

General error

A general technical exception occurred.

Double scan

Double scan inside tolerance recorded.

invalid Arvato login

The entered ClientId or ClientSecret does not match. Invalid Arvato login

user locked

The user is locked, login is not possible.
Maximum number of failed login attempts reached. User locked.

password expired

The entered password is either expired or an initial password.

T&C invalid

The terms & conditions were not accepted in the allowed timeframe

medAspis Messages

The double scan filter reliably eliminates false alarms and ensures a fast scanning speed.