The messages of the NMVS can be divided into different error classes:
General errors may include pharmaceutical notices such as recall, detection of an expired date or temporary inaccessibility of the system. These alert messages do not affect the dispensability of the medicines.
Suspected counterfeiting cases are alerts that could indicate a counterfeit. Such cases can have two different causes:
Every single case of suspected counterfeiting from these two groups is automatically registered with your NMVO and forwarded to the respective manufacturer and the competent authority.
Even if, in the course of the procedure, you decide for good reasons to hand in a pack despite the suspicion of falsification, this decision should be well documented. This is because the authority can review this decision up to five years after the pack has been dispensed.
All medicines that generate critical alarms during verification must be considered as suspected falsified and treated accordingly. In case of critical alerts, the NMVO, the manufacturer and the competent authorities are informed.
System alert messages usually indicate faulty technical conditions of the system, but have no further effect on the dispensability of the medicines.
The double scan filter reliably eliminates false alarms and ensures a fast scanning speed.
If no correct 2D matrix code is scanned.